We promote responsible gaming in our business and the community and support the Macau government’s responsible gaming measures.
Responsible gaming is a topic which employees from every department must learn on the first day of their job and are reminded of regularly through classroom instruction or internal communications.
Trained staff and representatives are on duty 24-hours daily who can offer assistance to players regarding problem gambling issues. Responsible gaming is promoted to our guests through information kiosks and other communications throughout the casino. We also have a Responsible Gaming Operations team which is the first contact in handling responsible gaming issues on property as the team is trained to identify issues, file self-exclusion forms and liaise with counseling agencies. Together with our Employee Assistance Program, Enrich Your Life, the team initiates annual events and activities to promote responsible gaming notions to our employees. In line with Macau legislation, we have a Responsible Gaming Committee, comprised of members of our senior management.
We participate in the Annual Macau Responsible Gaming Week, which is collectively organized by the Macau Social Welfare Bureau, the Macau Gaming Inspection and Coordination Bureau and the University of Macau’s Institute for the Study of Commercial Gaming.
We have a long-standing collaboration with Sheng Kung Hui to provide a professional counseling service for our employees and their families. In 2015, we also enhanced this program by also extending our EAP hotline to 24-hour daily operation.