[July 2, 2025, Macau] Since 2024, MGM has partnered with the Macao Government Tourism Office (MGTO) to organize the “Together We Deliver Exceptional Hospitality as Tourism Ambassadors” Training Series. The third seminar in the joint training series, under the theme "Be the Digital Ambassador: Showcasing Macao's Charm with Online Courtesy”, was held recently at the Ballroom of MGM COTAI. This seminar focused on exploring how artificial intelligence (AI) can enhance tourism services, aligning with the Macau SAR Government’s “1+4” economic diversification strategy and reinforcing the city’s status as a World Centre of Tourism and Leisure. The event attracted over 230 participants, including professionals from the tourism and related sectors, MGM team members, as well as local university faculty and students.

As part of the ongoing “Macao Courtesy Campaign", MGM invited Professor Ivan Lai, Program Coordinator of Doctor of Business Administration of Macao Polytechnic University (MPU), as the keynote speaker. He discussed the role of AI in transforming traditional tourism ambassador responsibilities, elaborated on how to leverage AI technology to empower individuals to take on this role, and shared practical strategies for using AI tools to enhance the quality of tourism services.

Distinguished guests who attended the event included: Cheng Wai Tong, Deputy Director of the MGTO; Zhao Su, Assistant of the Economic Affairs Department of the Liaison Office of the Central People’s Government in the Macao SAR; Wendy Yu, Executive Vice President of Human Resources of MGM; Iwan Dietschi, Senior Vice President of Hospitality of MGM; Johnny Siu, Deputy Director of the Centre for Gaming and Tourism Studies of MPU.

Wendy Yu, Executive Vice President of Human Resources of MGM, said: “MGM is committed to embracing innovative technology to enhance service quality. We are delighted to collaborate with MGTO again to provide a learning platform for industry professionals and our team members to stay ahead of AI trends. Integrating technology with the core values of the ‘Macao Courtesy Campaign’ empowers our team members to better deliver the city’s unique hospitality with greater efficiency and precision, creating unforgettable experiences for our guests. Looking ahead, MGM will continue to organize this training series and work hand in hand with the industry to drive service upgrades.”

 “Together We Deliver Exceptional Hospitality as Tourism Ambassadors” Training Series has garnered support from over 30 entities, and attracted over 1,500 attendees since its launch. Last year, MGM collaborated with MGTO to hold the “Youth Hospitality Activities - Macao Tourism Courtesy Short Video Contest”, which received over 170 creative submissions, showcasing Macao’s unique charm and warm hospitality from the perspective of local youth. Moving forward, MGM and MGTO will strengthen collaboration through diverse thematic seminars and activities, helping industry professionals and youth better understand the needs of different visitor demographics, improve service quality, develop innovative tourism experiences, and jointly promote multi-source tourism markets and the high-quality development of Macao’s tourism industry.

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About MGM

MGM is an abbreviation for MGM China Holdings Limited (HKEx: 2282) and is a leading developer, owner and operator of gaming and lodging resorts in Greater China. We are the holding company of MGM Grand Paradise, SA which holds one of the six gaming concessions to run casino games in Macau. MGM Grand Paradise, SA owns and operates MGM MACAU, the award-winning premium integrated resort located on the Macau Peninsula and MGM COTAI, a contemporary luxury integrated resort in Cotai. 

MGM MACAU is a Forbes Five-Star luxury integrated resort inspired by the arts with every element of the resort infused with creativity and style. MGM MACAU has approximately 600 guest rooms and suites and boasts a number of distinguishing features, including the architecturally stunning European-inspired Grande Praça, housed under a soaring glass ceiling. The POLY MGM MUSEUM spanning almost 2,000 square meters, is constructed in accordance with Chinese national standards for the exhibition of Grade-One cultural relics. MGM MACAU’s world class facilities also include conference and event facilities, spa, and seven signature restaurants and bars to fulfill any gastronomic craving. Our property is conveniently located on the Macau Peninsula and is directly connected to the luxury retail shopping complex, One Central.

Designed as the “jewelry box” of Cotai, MGM COTAI offers approximately 1,400 hotel rooms and suites, meeting space, high end spa, retail offerings, food and beverage outlets as well as the first international Mansion at MGM for the ultimate luxury experience.  MGM has joined hands with renowned Chinese filmmaker Zhang Yimou to set up the “Macau 2049” residency in MGM Theater. The Spectacle at MGM COTAI becomes the record holder of the largest free-span gridshell glazed roof (self-supporting) on January 19, 2019, making it the first architectural and structural GUINNESS WORLD RECORDS™ title for Macau, China. MGM COTAI is being developed to drive greater product diversification and bring more advanced and innovative forms of entertainment to Macau as it grows as a global tourist destination. MGM COTAI is the only mega complex and hotel in Macau to gain three-star certification in both Green Building Design and Operation Label, as well as the first hotel in the Greater Bay Area and second in Greater China to receive the certifications.

MGM China is majority owned by MGM Resorts International (NYSE: MGM) one of the world's leading global hospitality companies, operating a portfolio of destination resort brands including Bellagio, ARIA, MGM Grand, Mandalay Bay and Park MGM. For more information about MGM Resorts International, visit the Company's website at www.mgmresorts.com.

For media enquiries, please contact:    

Jessie Kuan

Executive Director of Public Relations

MGM

Tel: (853) 8806 3412

Email: jessiekuan@mgm.mo

Karen Lam

Assistant Director of Corporate Relations

MGM

Tel: (853) 8806 3421

Email: karenlam@mgm.mo