MGM China Holdings Limited - Sustainability at MGM

Site Header

Site Body

Main Content

Sustainability at MGM


At MGM China, sustainability is about doing well by doing good. To ensure the long-term success of our business, it is fundamental we look after those who mean the most to us, including: our employees, business partners, suppliers, customers, the community and our shareholders. It is also equally important to take care of the earth and its precious natural resources, which we depend on for life itself.

This ethos is the foundation of our sustainability vision, “Create a Better Tomorrow Today”, signifying that the decisions we make today, will affect the society and the environment of tomorrow. Our vision serves as a call to action to operate a sustainable and responsible company where our business activities positively impact the people and environment of Macau.

MGM Sustainability Policy

Our Sustainability Policy outlines commitments to three overarching pillars: Responsible Business, Social Responsibility and Environmental Sustainability, with the following objectives:

  1. Commitment to Responsible Business: We are committed to have governance systems in place to best manage sustainability risks and opportunities. We will include important stakeholder groups in the development of our sustainability programs through regular reporting and engagement initiatives.
  2. Commitment to Social Responsibility: We are committed to provide employees with a great place to work and develop. We will give back to the community and invest in its long-term development and prosperity.
  3. Commitment to Environmental Responsibility: We will continuously work to minimize the environmental impacts of our business operations.

Click HERE for MGM's Sustainability Policy

Focusing on What Matters
Based on these pillars, the following have been identified as the most material areas to our business through internal and external analysis and consultation which is updated on an ongoing basis. Our sustainability strategy, along with this sustainability summary is structured according to these material areas.


Material areas

Commitment to Responsible Business

  • Sustainability governance
  • Stakeholder engagement
  • Privacy policy and product responsibility
  • Business conduct

Commitment to Social Responsibility


  • Recruitment and development
  • Diversity and equal opportunity
  • Health, safety and wellbeing

Suppliers and Business Partners:

  • Code of conduct, safety and hygiene standards
  • Procurement
  • Supporting local small and medium-sized businesses
  • Greater Bay Area opportunities


  • Community engagement
  • Inspiring the next generation
  • Innovative Service Offerings for the Community
  • Charitable contributions
  • Spearheading the regional art and cultural development
  • Responsible gaming
  • Anti-human trafficking

Commitment to Environmental Responsibility

  • Emissions
  • Natural resource use
  • Waste management
  • Green Building and Biodiversity


Supporting Global Goals

In 2016, the United Nations set a new global agenda for human progress and social impact through 17 Sustainable Development Goals (“SDGs”) to make dramatic progress on development issues by 2030. MGM China has identified three SDGs where we believe our sustainability strategy can make the greatest impact including: Goal 8: Decent Work and Economic Growth, Goal 11: Sustainable Cities and Communities and Goal 12: Responsible Consumption. For more information on how we are achieving these goals, see:



Sustainability Governance

Formed in 2012, the MGM Sustainability Committee (“Committee”) is responsible for establishing policies, programs and procedures that help move us towards fulfilling our sustainability vision and goals.  The Committee includes senior representatives from across our departments, ensuring that a committee member champions each of our important impact areas. We also have a team of dedicated sustainability professionals that are responsible for the daily implementation of our sustainability objectives and targets. 

Department-specific teams support our Committee and help to bring an integrated approach to our efforts and communicate top down. Our Resource Efficiency Team champions the technical aspects of the resource efficiency of our operations, meeting monthly to discuss environmental management opportunities and implementation. Our Green Team includes employees from across our operations with the aim of finding ways to engage and inspire fellow team members to help us achieve our environmental objectives.

We are proud of our team members who actively volunteer their time to help fulfil our role as a corporate citizen in community engagements to shape a better Macau. In 2020, we held 96 different community events and dedicated 20,000 hours to volunteering, benefiting more than 7,000 people in needs.

Ultimately our Board has overall responsibility for our sustainability strategy and reporting. In line with the Corporate Governance Code, the Board is responsible for evaluating and determining the Company’s sustainability-related risks, and ensuring that appropriate and effective sustainability risk management and internal control systems are in place. Senior management provides confirmation to the Board on the effectiveness of these systems. Where relevant, executive compensation is tied to achievements in sustainability objectives.

Stakeholder Engagement

Engaging our key stakeholders in long-term dialogue provides important input that informs our decision-making to continuously help us strengthen our company policies and programs. Throughout the course of any given year we communicate with our stakeholders through various channels as indicated in the table below.


Apart from these key stakeholder groups we also seek and welcome feedback from broader society including government, NGOs, academics and other local associations with a view to continuously build relationships with the local community and strengthen risk management approaches.

Privacy Policy and Product Responsibility
Our company Privacy Policy is available on our website:  Our Privacy Policy and Information Security Policy and Standards outline our responsibility to protect information resources and customer data and must strictly be adhered to by all employees, contractors, consultants, temporary employees, and other workers.

We are governed by clear policies and practices to ensure no unfair or misleading marketing information is delivered to consumers. Feedback is actively sought from our customers, with any material feedback provided being seriously considered by senior management and used to update our policies and practices.

To date no customer data privacy breaches or unfair marketing cases have been reported.

Business Conduct

Our Code of Conduct is applicable to all staff and provides guidelines on how employees should conduct themselves at work. The Code of Conduct covers matters such as anti-corruption, use of confidential information, conflicts of interest and insider trading.

Anti-Corruption Guidelines supplement our Code of Conduct and provide guidance to ensure compliance with all applicable anti-corruption laws. Available to all staff, the guidelines provide a clear definition of what anticorruption is, what the associated risks are and what each one of us can do to maintain practices that counter corruption and extortion.

An Integrity Hotline is maintained by an independent third party service provider and operates on a 24/7 basis to report concerns of unethical behavior related to us.

Training on ethical business conduct is provided to all employees upon induction and comprehensive training is provided to all assistant-managers and above, as well as to selected suppliers.

Our suppliers are required to adhere to our Vendor Code of Conduct, as well as our Sustainability Policy. Site visit inspections are carried out to ensure compliance with contractual obligations and company sustainability expectations such as health and safety, environmental compliance and ethical business conduct.

In 2020, the Group was in compliance with all applicable laws and regulations.  Further, there have been no legal cases regarding corrupt practices brought against us or our employees during 2020.


AWARDS IN 2020  

In 2020, we are proud to have been recognized with the following:



Human Resources Director Asia Hot List 2020

Human Resources Director Asia

Southern China HR Excellence Awards 2019 - Excellence in Employer Branding Award

Guangdong HR Management Association

Southern China HR Excellence Awards 2019 - HR Best Practice Award

Guangdong HR Management Association

Southern China HR Excellence Awards 2019 - HR Pioneer Award

Guangdong HR Management Association

China Talent Development Awards 2019 – 2020 – Talent Development Award and Innovative Practice Award

China Training Magazine


Association of Talent Development

The Innovative Use of Technology in Human Resources - Silver Stevie Winners 

2020 Asia-Pacific Stevie Awards - Stevie Awards organization

Best HR Management Teams in China

Best HR Management Awards 2020 - HRSalon China

2020 Talent Management Best Practices Awards

2020 APAC Digital Learning Program Best Practice Award


HR Flag Awards 2020 – Best HR Team, Best HR COE – MGM Academy and Best HR Program – MGM Career Development Program


HRTech China 2020 INNO Awards - Innovative Team

HR Tech China

Best Employer of Year 2020 and Outstanding Enterprise in Fighting the COVID 19 in 2020


PATA - Human Capital Grand Award


Best Practice of Organization Development in Greater China 2020


Distinguished Family-Friendly Employer Award, Outstanding Family Friendly Employer Award, Family Friendly Employer Award, Supporting Nursing Mothers Award

The Women's General Association of Macau

Digital Media Award, Best Employer Branding Video Editing Award, Best Employer Branding Copywriting Award, Best Employer Branding Video Storytelling Award


Outstanding Corporate for Volunteerism

Macau Volunteer Association

2020 Outstanding Employers of "Senior Citizen Talent" Award


Three-star Green Building Operation Label

China Green Building and Energy Saving (Macau) Association

MGM MACAU - Gold Award

Environmental Protection Bureau and Macao Government Tourism Office

MGM COTAI - Best Meeting & Conventions Hotel in Macau

TTG China Travel Awards


MGM MACAU - Five-Star rating

MGM MACAU & MGM COTAI – Tria Spa – Five-Star rating


Forbes Travel Guide


Best Restaurant (Cantonese Cuisine) - Imperial Court

Best Restaurant (Sichuan Cuisine) Five Foot Road

Best Chef of the Year - Yang Dengquan (Five Foot Road)


2020 Best Restaurant Awards by Ganlan Huabao

Creative Event Award

Macao Convention and Exhibition Commendation Awards 2020


Click HERE to learn more