[August 4, 2025, Macau] In its ongoing commitment to promoting the healthy and orderly development of the gaming industry as well as upholding its corporate social responsibility, MGM rolled out the new “MGM Responsible Gaming Employee Care Program” (Program) in April. This initiative aims to deepen team members’ understanding of responsible gaming through a series of targeted activities. Recently, MGM partnered with the Macao Gaming Industry Employees Home to co-host a themed training course titled “Supporting Individuals Affected by Gambling Issues”. As part of the Program, this course was designed to strengthen the capabilities of frontline management and responsible gaming team in identifying and assisting individuals facing gambling-related challenges, while also enhancing their professional skills in both theory and practice.

Led by Pak Kin Pong, Director of the Integrated Services Center of Macao Gaming Industry Employees Home, the course focused on the behavioral traits and psychological states of individuals affected by gambling issues, as well as crisis management and referral techniques, which equipped participants with key methods to provide effective support. The course also incorporated highlights from the newly published Public Guide to Supporting Individuals Affected by Gambling Issues, emphasizing four core attitudes for building trust and offering appropriate assistance: “non-judgmental ears,” “empathetic eyes,” “patient mouth,” and “accepting heart”.

Michael Santos, Pit Manager of Table Games, shared that the course was both insightful and practical. It not only deepened their understanding of gambling disorder behaviors but also enhanced their sensitivity and response skills when interacting with guests. These improvements enable them to provide timely and effective support, showcasing the Company’s professionalism and humanistic care in the field of responsible gaming.

The “MGM Responsible Gaming Employee Care Program” also includes a variety of other activities such as roadshows, pop-up interactive games, online quiz games, advanced training & courses on gambling-related knowledge and more. MGM will continue to strengthen its team members’ knowledge and capabilities through innovative training and cross-sector collaboration, working hand-in-hand with the community to build a better Macau.

###

About MGM

MGM is an abbreviation for MGM China Holdings Limited (HKEx: 2282) and is a leading developer, owner and operator of gaming and lodging resorts in Greater China. We are the holding company of MGM Grand Paradise, SA which holds one of the six gaming concessions to run casino games in Macau. MGM Grand Paradise, SA owns and operates MGM MACAU, the award-winning premium integrated resort located on the Macau Peninsula and MGM COTAI, a contemporary luxury integrated resort in Cotai. 

MGM MACAU is a Forbes Five-Star luxury integrated resort inspired by the arts with every element of the resort infused with creativity and style. MGM MACAU has approximately 600 guest rooms and suites and boasts a number of distinguishing features, including the architecturally stunning European-inspired Grande Praça, housed under a soaring glass ceiling. The POLY MGM MUSEUM spanning almost 2,000 square meters, is constructed in accordance with Chinese national standards for the exhibition of Grade-One cultural relics. MGM MACAU’s world class facilities also include conference and event facilities, spa, and seven signature restaurants and bars to fulfill any gastronomic craving. Our property is conveniently located on the Macau Peninsula and is directly connected to the luxury retail shopping complex, One Central.

Designed as the “jewelry box” of Cotai, MGM COTAI offers approximately 1,400 hotel rooms and suites, meeting space, high end spa, retail offerings, food and beverage outlets as well as the first international Mansion at MGM for the ultimate luxury experience.  MGM has joined hands with renowned Chinese filmmaker Zhang Yimou to set up the “Macau 2049” residency in MGM Theater. The Spectacle at MGM COTAI becomes the record holder of the largest free-span gridshell glazed roof (self-supporting) on January 19, 2019, making it the first architectural and structural GUINNESS WORLD RECORDS™ title for Macau, China. MGM COTAI is being developed to drive greater product diversification and bring more advanced and innovative forms of entertainment to Macau as it grows as a global tourist destination. MGM COTAI is the only mega complex and hotel in Macau to gain three-star certification in both Green Building Design and Operation Label, as well as the first hotel in the Greater Bay Area and second in Greater China to receive the certifications.

MGM China is majority owned by MGM Resorts International (NYSE: MGM) one of the world's leading global hospitality companies, operating a portfolio of destination resort brands including Bellagio, ARIA, MGM Grand, Mandalay Bay and Park MGM. For more information about MGM Resorts International, visit the Company's website at www.mgmresorts.com.

For media enquiries, please contact:    

Jessie Kuan

Executive Director of Public Relations

MGM

Tel: (853) 8806 3412

Email: jessiekuan@mgm.mo

Karen Lam

Assistant Director of Corporate Relations

MGM

Tel: (853) 8806 3421

Email: karenlam@mgm.mo