MGM China Holdings Limited - Employees

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Recruitment and Development

We are dedicated to attracting and retaining the best talent. In 2016, we held 87 recruitment fairs in Macau and Mainland China in an effort to continue to employ a high quality workforce in the region.

MGM China, and our team of 5,960 employees, is a global integrated resort operator with local representation.  Therefore, the recruitment, training, and promotion of local Macau residents is a core business priority. Approximately 75% of our staff members and over 85% of our management are Macau locals.

We provide our team members with the tools and experiences to reach their full potential including: high quality career experience, learning and development opportunities as well as industry and community activities to showcase their professionalism. No matter the position, all employees are provided with training, beginning first with mandatory orientation training. In 2016, we provided our team with more than 268,933 training hours, with an average of 45 hours per employee.

Percentage of employees trained & average training hours

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MGM Academy, our learning platform, includes core training programs developed specifically to meet the needs of all team members across different job functions and levels of responsibility. Examples of such training programs include: Leadership Development, Work & Personal Effectiveness, Language and Information Technology. The training curriculum is reviewed annually, with new programs added where required. In 2016, we launched the MGM eAcademy, investing heavily in online IT platform that enables state-of-art training that facilitates self-directed, flexi-time online learning with easy access.

Developing Local Leadership Capability: We have developed two programs that specifically aim to identify high-potential Macau locals, both current employees and recent Macau graduates, to help them develop, excel and rise through the ranks.

  •  The PRIDE Program focuses on identifying high-performing local team members of various levels to partake in an intensive 9-15 month program, depending on the tracks they are in. In 2016, we expanded our intensive PRIDE training program to include four specific tracks - Supervisory, Specialist, Managerial and Leadership tracks - with 137 local team members take part in PRIDE program. During the PRIDE Program each participant receives a minimum of two days development training per month, including classroom training on supervisory or leadership development, cross-departmental exposure, project work, visits to other industry and study trips overseas. Throughout the PRIDE Program, thoughtful guidance is provided by their direct manager and assigned mentor.


  • The MAP Program offers young local graduates in Macau the opportunity to have an in-depth look at our global organization by spending one year at MGM Resorts International properties in Las Vegas. This includes rotating between various departments and attending classroom discussions before returning to Macau for another 9 months of training within a chosen area of specialization.
  • MGM High School Diploma Program: We are committed to promoting life-long learning and the notion that it is never too late to go back to school. In 2016, we partnered up with Macau Education and Youth Affairs Bureau and Escola Secundária Luso-Chinesa de Luís Gonzaga Gomes to provide a tailor-made high school diploma program for 41 team members.  The complimentary program is fully accredited by Macau Education and Youth Affairs Bureau.  We support participants by offering work workplace flexibility to accommodate class participation, as well as facilitating classes to be taught onsite at MGM MACAU.

Building Skillsets and Supporting Career Growth: To encourage our staff to become specialists in their fields of work, we sponsor and facilitate opportunities for skills development to help pave the way for future career advancement. Examples of this in 2016 include:

  • Excellence in Gaming: We are pleased to have collaborated with the Gaming Teaching and Research Centre (“GTRC”) of Macao Polytechnic Institute (“MPI”) to develop a Diploma in Gaming Management. The program is designed to provide gaming staff with high-level management courses with the aim to develop quality managerial talent in the industry. In October, 68 employees were successfully registered in this diploma program. Further, over 300 gaming employees also took part in the “Gaming Industry Occupational Quality Training Forum” in December, jointly organized by the Labour Affairs Bureau and Macau Labour Union, to further develop core competencies in gaming operations.
  • Facilities Management Skills Certification Program: During 2016, we supported 68 team members from the Facilities Management Department to achieve certification from the Electrical Skills Certification Program provided by Macau Labour Affairs Bureau.
  • Macau Occupational Skills Recognition Program: We support our employees’ aspirations to showcase their talents at the Macao Occupational Skills Recognition System (“MORS”) certification programs organized by the Institute for Tourism Studies. Not only do we sponsor fees for enrolment, we also actively support employees to participate in the annual MORS Gold Pin Competition. In 2016, two team members were awarded the Gold Pin Award, with a total of 10 our finalists in the competition.
  • ducation Support Program: In addition to the variety of training and development programs provided by us, we also support full-time employees who wish to further their formal education or gain professional qualifications.  Employees are given educational subsidies of up to a maximum of 80% of the total fee for the tuition or professional qualification.  Further, our Learning Zone provides all employees with access to an in-house library including a collection of over 1,500 books on subjects to help up skilling for career advancement and self-improvement.

Employee Recognition: We aim to cultivate a motivational work environment where team members are recognized and rewarded for their accomplishments.  The Golden Lion Award and the Leo Award are recognition programs that celebrate employees who exemplify our Core Values and demonstrate outstanding behavior.  In 2016, 160 employees from different departments were awarded the Golden Lion Award and 2,600 employees were awarded the Leo Award.

Diversity and Equal Opportunity
Human Rights
As per our Human Rights Policy, we respect the human rights of our employees and follow the ILO’s Declaration on Fundamental Principles and Rights at Work, including non-discrimination, prohibition of child and forced labor, and civil and political rights. Our ethos is to treat all employees with equity and fairness, and provide a proper process and forum where grievances can be heard, discussed and resolved. Our labor policies and practices, which are often above minimum compliance, are laid out in our Employee Handbook and available to all employees in new hire orientation including important information such as compensation and benefits, working hours, and leave entitlement. Rigorous background checks, and relationships with established and trusted contracting agencies, support our stance to protect human rights and avoid any child or forced labor.

Diversity and Equal Opportunity
We support diversity in its workforce. Currently we have employees of more than 27 different nationalities representing our team, with a gender ratio of 52% male/48% female.  As per our recruitment policy, we are an equal opportunities employer committed to hiring the best available talent regardless of age, sex, race, sexual orientation or disability.

We hold job fairs in conjunction with various targeted associations, such as the Women's General Association of Macao, to ensure we are reaching all sections of society. We have an active policy of hiring persons with special needs or disabilities and work closely with the Labor Affairs Bureau and a number of associations and schools for referrals of disabled community members.

Employment statistics

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Health, Safety and Well-being
Occupational Health and Safety
The health and safety of our employees, guests and anyone else that comes onsite at MGM MACAU and MGM COTAI, is an utmost priority. Our Occupational Health and Safety approach is guided by our Occupational Health and Safety Policy and Manual, which is aligned to the OHSAS 18001 Occupational Health and Safety Standard, and our performance is managed and monitored on a semi-annual basis by our Risk and Safety Team and the Board-level Risk and Safety Committee.  Mandatory health and safety training is provided to all employees and contractors on induction.  Depending on the work function of the employee, additional mandatory health and safety training sessions are also provided. In 2016, to increase staff awareness on workplace safety, we launched a series of internal work safety videos promoting occupational health and safety. There have been no work-related fatalities at our Company. Lost days due to work injury totaled 2,509 days, a 20% decrease year over year.

Employee Wellbeing
We invest in creating a workplace where wellbeing is promoted, by offering healthy food options, holding specialist-run health talks, providing comfortable work spaces and relaxing places to take breaks, as well as organizing team sports through our Golden Lion Sports Teams.

Through our Employee Assistance Program, professional counseling services are made available to help our employees and their families to resolve issues such as life stress or family matters. This is offered in conjunction with the Sheng Kung Hui Macau Social Service Coordination Office and includes a variety of engagement means such as “Let’s Meet”, through face-to-face consultation with professional counselor; “Let’s Chat”, via a 24-hour support hotline; and “Let’s WeChat” through the popular mobile phone messaging app.

2016 Recognition – Employees
We received five prestigious awards at the HR Innovation Awards 2016 from Human Resources Magazine. As a result of our commitment to employee development and well-being, we received Gold Medals for Excellence in Employee Development, Employee Work-Life Balance, and Organization Development, as well as receiving Bronze Medals in Excellence in Retention Strategy and Workplace Wellbeing.